Frequently Asked Questions
Everything you need to know about your Isinwheel experience.
How long does shipping take for my electric scooter?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the return policy for Isinwheel products?
We offer a 30-day return policy. Items must be in their original packaging and in new, unused condition to qualify for a full refund.
Do Isinwheel products come with a warranty?
Yes, all our electric scooters and bikes come with a 12-month limited warranty covering manufacturing defects and electrical components.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for installment financing.
Are Isinwheel scooters waterproof?
Our scooters have an IP54 water resistance rating, meaning they are protected against light splashes and dust. However, we do not recommend riding in heavy rain or through deep puddles.
Where can I find replacement parts or tires?
Replacement parts, including tires, batteries, and chargers, can be purchased directly from our website under the 'Accessories' category.